If you have a complaint about the activity of any collection agency that may be contacting you, contact the owner or compliance officer of the agency. He or she is your first resource for resolution.

If resolution is not possible, you may contact ICA's executive secretary, Mona Sen at:
Mail: P.O. Box 33, Normal, IL 61761
Email: icaexecutivesecretary@gmail.com
Phone: (847) 893-9ICA (9422)

For answers to specific questions and topics related to credit and debt collection, visit: http://www.askdoctordebt.com
https://www.merchantaccountforcollectionagencies.com/

Other useful consumer resources include:

• The Federal Trade Commission, for information on federal laws related to debt collection: http://www.ftc.gov/os/statutes/fdcpajump.shtm
   
• Information on Identity Theft Protection from the FTC Website http://www.ftc.gov/bcp/menus/consumer/data/idt.shtm
   
• The Office of the Illinois Attorney General: http://www.illinoisattorneygeneral.gov/
   
• The Illinois Department of Financial and Professional Regulation, or to look up the licensing status of an Illinois collection agency: http://www.idfpr.com/