Consumer Information

If you have a complaint about the activity of any collection agency that may be contacting you, contact the owner or compliance officer of the agency. He or she is your first resource for resolution.


If resolution is not possible, you may contact ICA's executive secretary, Mona Sen at:
Mail: P.O. Box 33, Normal, IL 61761
Phone: (847) 893-9ICA (9422)


For answers to specific questions and topics related to credit and debt collection, visit:


Other useful consumer resources include:




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